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Service Operations Executive at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Title: Service Operations Executive

Location: Lagos
Job type: Contract
Department: Group Core Operations


  • To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network.


  • Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing and post transaction processing activities with regards to the following services

Functional Responsibilities
Settlement Computation and Collation:

  • Switched transactions settlement
  • Processed transactions billing
  • Services/Network billing
  • Settlement Adjustment
  • Settlement Representment
  • Exception Investigation and resolution/escalation

File processing:

  • Card Scheme clearing file processing (, Visa, Discover, Amex, JCB etc)

Routine Report Delivery:

  • Daily Settlement Reports (Details and Summaries)
  • Daily Card Management Reports (Card balance, statement, Activity reports)
  • Periodic Analytical reports ie  Weekly, Monthly or Quarterly (QOC, QMR, Data etc)
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Specialized Services:

  • Airtime Stock Balance monitoring and reconciliation reporting
  • Airtime Stock procurement and top up confirmation
  • Agent registration
  • Agency Network Virtual account top up
  • Agent Details update management
  • Platform Reversal Settlement Advice

Service Desk:

  • Case Resolution


  • / BEng
  • 0-2 years work experience
  • Relevant experience in EFT and/or Accounting systems principles is an advantage

How to Apply
Interested and should:
Click here to apply

Application Deadline 13th May, 2021.

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